Voices of CX Season 5

Rob Markey is a partner in Bain & Company’s New York office and a leader in the firm’s Customer Strategy & Marketing practice. He joined Bain in 1990, and has led assignments in the financial services, telecommunications, retailing, media, professional services, health care, building equipment and food processing industries.

Rob is an expert in customer and employee loyalty, new product development and customer service strategies. He is co-author of the ultimate question 2.0 and hosts the Net Promoter System Podcast from Bain and company. 

Access the transcript on our blog at https://voicesofcx.com/are-you-undervaluing-your-customers-rob-markey/?utm_source=soundcloud&utm_medium=description												

Follow Rob Markey on LinkedIn: https://www.linkedin.com/in/robmarkey/
Follow Rob Markey on Twitter: https://twitter.com/rgmarkey

Follow Worthix on LinkedIn: https://www.linkedin.com/company/worthix/
Follow Worthix on Twitter: @worthix

Follow Mary Drumond on LinkedIn: https://www.linkedin.com/in/marydrumond/
Follow Mary Drumond on Twitter: @drumondmary

Read Rob Markey's article, "Are You Undervaluing Your Customers?" on HBR here: https://hbr.org/2020/01/the-loyalty-economy

Rob Markey - Are You Undervaluing Your Customers? - S5E2

A fan favorite and the CX Rockstar himself, James Dodkins joins us for another round. For those who don’t know him, James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world. James uses this unique experience to energize, empower and inspire his clients and their teams as a 'Customer Experience Rockstar'. 
He recently wrapped up the ACXS, a program for training and certifying accredited Customer Experience Specialists.

Access the transcript on our blog at https://voicesofcx.com/the-cx-rockstars-return-tour-james-dodkins/?utm_source=soundcloud&utm_medium=description															

Follow Worthix on LinkedIn 
Follow Worthix on Twitter: @worthix

Follow Mary Drumond on LinkedIn 
Follow Mary Drumond on Twitter: @drumondmary

Follow James Dodkins on LinkedIn
Follow James Dodkins on Twitter: @JDODKINS

Find about more on James Dodkins on his website: https://www.jamesdodkins.com/

Learn more about the ACXS here:
https://www.acxstraining.com/

James Dodkins - The CX Rockstar's Return Tour - S5E1

Patricia (Tricia) Houston is an award-winning marketing research expert, experiential marketing aficionado, and visionary entrepreneur. She founded MMR LIVE Experience Design to help brands and agencies create better emotional connections with their audiences. Under Tricia's leadership, the team at MMR LIVE blends experiential marketing, research, and operational know-how into one integrated ethos. This next-gen approach is transforming innovation and organizational change to create #ExperienceBuilt brands. 

A UGA Master of Marketing Research grad (’09), Tricia serves on the executive committee of the Family Promise North Fulton/Dekalb board, is the 2020 President of the SE Chapter of the Insights Association, and an avid support of WIRe (Women in Research).

Access the transcript on our blog at https://voicesofcx.com/stop-shifting-the-burden-to-your-customers-patricia-houston/?utm_source=soundcloud&utm_medium=description													

Follow Patricia on LinkedIn: linkedin.com/in/patriciabhouston/
Follow Patricia on Twitter: @TriciaBHouston

Follow MMR Live on Twitter: @MMRLIVECX

Follow Worthix on LinkedIn: linkedin.com/company/worthix/
Follow Worthix on Twitter: @worthix

Follow Mary Drumond on LinkedIn: linkedin.com/in/marydrumond/
Follow Mary Drumond on Twitter: @drumondmary

Patricia Houston - Stop Shifting the Burden to Your Customers - S5E3

Chris serves as both a consultant, offering social media best practices to nonprofits, and as an on-scene host, creating hours of real-time live video content to raise awareness and drive donations. In the winter of 2017, Chris served as a National Red Kettle Ambassador for The Salvation Army USA.

When Chris isn't on scene at a giving day, social media conference or training session, he is based out of downtown Greenville, South Carolina.

Chris is a live-stream content creator who's recorded countless podcast and live video interviews with influencers from around the world out of his signature '#FlyTheWStudio,' a tribute to his favorite team, the Chicago Cubs.

Chris is a versatile mobile storyteller, best known for being the first person to live-stream and Snapchat in all 50 U.S. states.

Access the transcript on our blog at https://voicesofcx.com/how-to-leverage-a-one-post-social-media-strategy-chris-strub/?utm_source=medium&utm_medium=post															

Follow Chris Strub on LinkedIn: www.linkedin.com/in/chrisstrub/
Follow Chris Strub on Twitter: @ChrisStrub

Follow Worthix on LinkedIn: linkedin.com/company/worthix/
Follow Worthix on Twitter: @worthix

Follow Mary Drumond on LinkedIn: linkedin.com/in/marydrumond/
Follow Mary Drumond on Twitter: @drumondmary

Chris Strub - How to Leverage a One-Post Social Media Strategy - S5E4

Hilary oversees LRW’s quantitative research methods, strategies and tactics. She especially loves to collaborate with LRW clients and staff to solve the most challenging business problems in a world of rapidly changing marketing tools and research methods. 

Hilary enjoys figuring out what matters to people, in both making their product choices and determining their customer satisfaction. Prior to joining LRW, Hilary previously served in research roles at M/A/R/C and Los Angeles Times. She guest lectures at USC, holds an M.M.R. from the University of Georgia and a B.S. in quantitative psychology from UCLA.

Access the transcript on our blog at https://voicesofcx.com/optimizing-your-market-research-for-modern-consumers-hilary-decamp/?utm_source=soundcloud&utm_medium=description														

Follow Hilary on LinkedIn: https://www.linkedin.com/in/hilarydecamp/
Follow Hilary on Twitter: @DecampHilary

Follow Worthix on LinkedIn: www.linkedin.com/company/worthix/
Follow Worthix on Twitter: @worthix

Follow Mary Drumond on LinkedIn: www.linkedin.com/in/marydrumond/
Follow Mary Drumond on Twitter: @drumondmary

Hilary DeCamp - Optimizing Your Market Research for Modern Consumers - S5E5

Voices of CX is a Customer Experience podcast hosted by Mary Drumond where she interviews top marketers, industry experts, thought leaders, and academics on how their markets overlap with CX.

The topics of this podcast focus on technological innovations in data science, market research and surveys; behavioral analytics and design; the implementation of Artificial Intelligence for marketing platforms, and how all these factors are revolutionizing the way companies dialogue and deliver memorable experiences to their customers.

James Dodkins - The CX Rockstar's Return Tour - S5E1

Voices of CX by Worthix