Will Guidara made his name in the hospitality industry as the co-owner of Eleven Madison Park, transforming it from a "good" New York restaurant to a 3 Michelin star establishment that was ranked number one on "The World's 50 Best Restaurants" list in 2017.

In his new book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will shares his personal memoir and manifesto, outlining his business management philosophy on the art of service.

Together with Martin Reeves, Chairman of BCG Henderson Institute, Will discusses how to be intentional in the pursuit of relationships with both the people you work with and those you serve, and the impact of digging deeper to explore new creative approaches that turn ordinary transactions into extraordinary experiences.
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About the BCG Henderson Institute
The BCG Henderson Institute is the Boston Consulting Group’s think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

Unreasonable Hospitality with Will Guidara

Will Guidara—an elite New York restauranteur and author—talks about his storied career as a leader in modern luxury dining, delivering service that transforms a meal into a magical experience.

Will Guidara

Welcome to Episode 277 of Monday Morning Pep Talk. This week is about clarity — how to find it faster and use it with purpose.

For over a decade, I’ve been disciplined about planning and goal setting. But even with structure, I sometimes struggled to lock into clarity during my daily and weekly sessions. I was asking good questions — but not the right one.

👉 Then I found it — a question that now anchors my daily, weekly, and quarterly rhythm.

🧠 The Power of the Right Question:
📌 “If I were looking back on today/week/quarter, what would have to have happened — personally and professionally — for me to feel like I made meaningful progress?”

Simple. Practical. A sledgehammer for focus.

📆 Daily | 🗓 Weekly | 📊 Quarterly
This mindset — rooted in the 3-Year Vision philosophy from Strategic Coach — creates clarity that compounds over time. I break it all down in this episode and show you how to apply it across your entire business.

💼 For You, the Advisor: • Your outreach feels scattered
• You're not sure where to start reconnecting
• Your pipeline needs energy — and momentum

You don’t need to do more. You need to start with better questions — to yourself and to your clients.

🔁 Your Reconnection Strategy: 
✅ Leave a message or text: “I have a quick market update I think you’ll want to hear. Call me when you have a minute.”
✅ When they call back, say: “It’s been five years since COVID shifted the market. Based on the data, your home is likely worth between X and Y.”
✅ Then ask: “How is your home performing for you?”

That single question opens the door to meaningful conversations — without sounding like a salesperson. Listen for life changes, log notes, follow up. Repeat across your Top 100.

🧘‍♂️ Composure isn’t passive. It’s practiced.

🛠️ This Episode Will Help You:
✅ Ask the right questions to unlock clarity
✅ Build a repeatable reconnection framework
✅ Turn small daily wins into quarterly momentum
✅ Reset your mindset with one powerful question
✅ Strengthen consistency — even during busy seasons

💬 Ask Yourself:
Are you taking time to plan with intention?
Are you clear on what “progress” looks like today?
Are you showing up strong — or stuck in the noise?

📈 The momentum you want is on the other side of better questions.
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🔗 Stay Connected with Jim Miller:
📩 Join My Weekly Email → www.askjimmiller.com
📺 Subscribe on YouTube → www.youtube.com/@AskJimMiller
📲 Follow on Instagram → www.instagram.com/askjimmiller
🔗 Connect on LinkedIn → www.linkedin.com/in/jimmillerchicago

Ask The Right Questions | Monday Morning Pep Talk Episode # 277

Monday Morning Pep Talk - First Impressions

Why do we procrastinate?  Find out why in this PODCAST.   I discuss how procrastination is really an argument has with itself.

Monday Morning Pep Talk, JUST DO IT!

In this PODCAST, I cover the 7 characteristics of a True Champion and how that relates to business.

Monday Morning Pep Talk- The Mind of a True Champion

In this podcast, I discuss the one of the most important questions you are going to ask yourself as you drive towards your goals.  Are you Committed or Are You Interested?

Monday Morning Pep Talk - Are You Committed or Are You Interested?

So to correlate that to self development, meeting our goals or higher levels of success is our “computing issue”.  So today,  I have 5 simple, easy to execute, low cost and high impact SUCCESS HACKS that you can implement this week.

Monday Morning Pep Talk - 5 Success Hacks

Jim Miller is a success mentor and life coach who guides top real estate brokers from around the country while managing 2.3B+ in sales production as Designated Managing Broker with Jameson Sotheby’s International Realty in Chicago, Illinois.  He is also recognized as a top real estate coach to top Sotheby's International Realty brokers in 35 luxury markets.

Ask The Right Questions | Monday Morning Pep Talk Episode # 277

Ask Jim Miller

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