CX EMEA

Technology is changing every day, and so are the skills we need to make the most of it. 

In this episode, Mario Sebastian Miguel, VP Cisco CX EMEA South talks to Damian Erni, Sr. Product Manager Enterprise Networks & Security at Swisscom and John Pell, Advisory Solution Consultant at
ServiceNow, about some of the tech trends they are seeing and the skills that are in-demand.

Technology is not going to wait. Are your skills future-ready?

Young people don’t always have everything figured out – and that’s okay. We all have a right to learn, develop and try to find our own paths. Cisco Apprenticeship is a unique program, that makes this – and more, possible. It offers tremendous opportunities to people, who want to obtain a degree and gain an extensive job experience, in various areas of the business. 
In this podcast, Joshua Robinson – Cisco Apprenticeship Lead is joined by our 2nd year Apprentice, Devyani Geentilal and Cisco Apprenticeship alumni, Anwar Whight. They reflect on their experiences and educate others how to get involved internally and externally.
Follow Cisco Apprenticeship on Twitter: https://twitter.com/CiscoApprentice and Facebook: https://www.facebook.com/CiscoApprenticeship/

1. Apprenticeship in action

In this episode, we talk about the value of the two Cisco CX roles and, how they collaborate to achieve the common goal. Our guests are: Pablo Gabriel Steiner - Central Theatre Lead at Cisco CX EMEAR, Jonas Imsand - Service Delivery Manager (SDM) and, Yves Bron - Customer Success Executive (CSE).

Working Towards A Common Goal, SDM & CSE Roles

In this special episode of Cisco CX EMEAR: Unplugged, Phil Wolfenden – VP Cisco CX Centres EMEAR and Helen Douglas - Director of Communications and Apprenticeships at Cisco CX EMEAR have an open, honest conversation about diversity and inclusion. 
Follow on Phil Wolfenden https://twitter.com/pwolfend & Helen Douglas https://twitter.com/HelenCisco

Special episode: Nurturing diversity in Cisco CX EMEAR

Still not too sure what a Customer Success Specialist at Cisco does? Hear it first hand from Anna Jablonska, Catarina Pires Da Silva & Kuba Zabiega! Learn what they do on a daily basis and, what it takes to be a successful Customer Success Specialist!

Customer Success With The Specialists

What do the Stone Roses, Paddle Boards, Customer Success and work-life balance have in common? Alistair Wildman - Rochdale boy and Senior Vice President & General Manager, Cisco Customer Experience in EMEAR. 
Find out in this episode of Cisco CX EMEAR: Unplugged what it takes, in our new world, to keep customers, employees – as well as the family at home – happy and healthy. 
Follow:  
Alistair Wildman on Twitter https://twitter.com/alistairwildman and Linked.in https://www.linkedin.com/in/alistairwildman/  
Helen Douglas on Twitter https://twitter.com/HelenCisco and Linked.in https://www.linkedin.com/in/douglashelen/

People of Cisco CX EMEAR

The Cisco Podcast Network is a collective of podcasts from across Cisco spanning technology to culture and everything in between. Hear from Cisco customers, partners, and Cisco insiders on the topics that matter most to you. Email us with your feedback and suggestions. Discover your favorite playlists today!