Please note: this conversation starts about 10 minutes in -- by this point my wife and I are both completely flustered by the oppressiveness of the rep.

So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka "customer retention").

The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.

What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.

This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all.").

Please forgive the echoing and ratcheting sound, I was screwing together some speaker wires in an empty living room!

Updates:
7/15 - Comcast has issued an apology: http://corporate.comcast.com/comcast-voices/comcast-statement-regarding-customer-service-call
7/16 - I have continued to reiterate publicly that I do not want Comcast to terminate the rep, and that I believe the call itself belies a deeper, systemic dysfunction:
https://twitter.com/ryan/status/489576392250519552
https://twitter.com/ryan/status/489576399636676609
https://twitter.com/ryan/status/489576406301413376

Comcastic service disconnection (recording starts 10 mins into call)

Undone

Unknown Mortal Orchestra - “Multi-Love” from THE ALBUM ‘Multi-Love’ out May 26th, 2015 on Jagjaguwar

SCD/direct: http://smarturl.it/umo?iQid=sc // Amazon: http://smarturl.it/umo_amazon?iQid=sc // iTunes: http://smarturl.it/umo_itunes?iQid=sc // Indies: http://smarturl.it/umo_indies?iQid=sc

Unknown Mortal Orchestra
Artist Page http://www.jagjaguwar.com/artist.php?name=umo
Website http://unknownmortalorchestra.com/
Facebook https://www.facebook.com/unknownmortalorchestra
Twitter https://twitter.com/UMO
Instagram http://instagram.com/unknownmortalorchestra

Unknown Mortal Orchestra - “Multi-Love” from ‘Multi-Love’ out May 26th, 2015 on Jagjaguwar

Multi-Love

Pre-order on iTunes

Unknown Mortal Orchestra - "Multi-Love"

Marvins Revolt - Likewise

Kordomond

Patrick Watson performing the last European date of 2012 in London

Check www.patrick-watson.net for the latest Patrick Watson news

Lighthouse
Blackwind
Step Out For A While
Quiet Crowd
Man Like You
Into Giants 
The Things You Do 
Luscious Life
Beijing
Big Bird in a Small Cage
Morning Sheets
Adventures In Your Own Backyard
Noisy Sunday
——————-
ENCORE:
Man Under The Sea
Improv (Lemons dressed in chocolate)
To Build A Home

Patrick Watson - Live at Village Underground, London, 05/11/2012

Shannon Wright - "Mire" 
From Shannon Wright's new album 'In Film Sound', out March 18th 2013. 
(Vicious Circle)
*** PRE ORDER NOW (CD/LP) : http://bit.ly/Yjepo6
http://www.viciouscircle.fr
http://www.facebook.com/shannonwrightmusic
http://www.facebook.com/viciouscirclerec

Undone

luiscosta

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