In this episode of ICommunicate, Mark Altman is joined by fellow MindsetGo trainer Joseph Lyman to discuss what it means to read people’s hearts and how understanding a person’s intentions and motivators sets a leader up to be in a better position to support and develop their growth.

Segment 1: 
We all wish we could read somebody’s mind to dissect what their exact intentions are, but would the consequences be too much to bear? What’s the downside to quick-fix solutions regarding understanding somebody’s intentions, and how can it impact our confidence? What viable options do we have in a conversation that will allow us to uncover somebody’s motives in a non- threatening way?

Segment 2:
To be an effective leader and communicator, we have to distinguish when somebody is upset with us, personally, or if it’s their own circumstances. What ingredients of emotional intelligence do we need to consider before offering our advice or opinions to somebody in distress? Do emotions belong in the workplace? If so, why and when are they a valuable tool for communication.

Segment 3: 
Are you aware of your behaviors that unintentionally impact your colleagues and peers negatively? If not, how can we identify those habits and gain a new awareness around how we subconsciously influence people?

Segment 4: 
Oftentimes, the most important factors within a workplace are things that can’t be measured with an exact science, such as employee engagement and wellbeing. What aspects of an organization should be most important to us as leaders, and how can we prioritize those components within our team culture? What’s the value of collaborating on solutions, and why is it so important to be face-to-face with our colleagues when doing so?

ICommunicate Radio Show #163: Reading People's Hearts - Understanding Motives and Intentions

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An apology removes shame from the receiver of the apology and puts it on the maker of the apology.

5 Motives to apologize:

1.	Decrease the suffering of others
2.	Restore relationship
3.	Restore pride
4.	Relieve guilt
5.	Avoid punishment

The four ingredients of an effective apology:

1.	ACKNOWLEDGEMENT: 
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.

2.	EXPLANATION: 
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic.  The receiver of wrongdoing often will say, “you owe me an explanation.”

3.	REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.

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An apology removes shame from the receiver of the apology and puts it on the maker of the apology.

5 Motives to apologize:

1.	Decrease the suffering of others
2.	Restore the relationship
3.	Restore pride
4.	Relieve Guilt
5.	Avoid punishment

The four ingredients of an effective apology:

1.	Acknowledgment: 
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.

2.	EXPLANATION: 
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic.  The receiver of wrongdoing often will say, “you owe me an explanation.”

3.	REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.

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Welcome to the ICommunicate Podcast where we develop the mindset and provide communication strategies to foster confidence, emotional intelligence, as well as organizational, team, or personal growth. Our progress and improvement is not limited to a training session; it embodies a constant cycle of self-reflection and continued learning on individual and communal levels.

ICommunicate Radio Show #163: Reading People's Hearts - Understanding Motives and Intentions

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