In this episode of ICommunicate, MindsetGo President and Founder Mark Altman, discusses the biggest boundary for leaders; Getting people to speak their truth. Learn how to have difficult conversations to truly understand and improve the engagement level of team members. 

Segment 1: 
What we’ve come to understand after living through a pandemic is that a leader’s greatest weakness is uncertainty. When we are feeling uncertain about a particular issue, how should we be shifting our mindset to meet people where they’re at and collaborating on solutions? What are the greatest core competencies of leadership, and how can we be certain that we possess them?

Segment 2:
Leaders -- how are you contributing to a culture where people feel comfortable speaking up for what they want and need? What process can we utilize when engaging in a conversation about feedback to ensure that expectations are clear and agreed upon? How can asking for permission to give feedback shift the culture of your workplace positively? 

Segment 3: 
Have you taken the time to consider the warning signs of a quiet quitter? Could you even recognize them if you saw them? Why should leaders be treating emotions as valuable information rather than simply an obstacle to productivity? What questions should we be asking our team to test their level of engagement?

Segment 4: 
How do past life experiences factor into an employee’s ability to be honest with their leaders? How can we use empathy to confront our team on their comfortability within the workplace? Before we can have conversations with our team regarding their honest feelings and opinions about their experiences in the workplace, we have to dismantle the biggest boundary of them all: vulnerability.

ICommunicate Radio Show #169: Speaking Your Truth: Quiet Quitters

Mark and Robert discuss mentors, customer service, and emotional intelligence.

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Progress vs. Achievement Part 2

An apology removes shame from the receiver of the apology and puts it on the maker of the apology.

5 Motives to apologize:

1.	Decrease the suffering of others
2.	Restore relationship
3.	Restore pride
4.	Relieve guilt
5.	Avoid punishment

The four ingredients of an effective apology:

1.	ACKNOWLEDGEMENT: 
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.

2.	EXPLANATION: 
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic.  The receiver of wrongdoing often will say, “you owe me an explanation.”

3.	REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.

Train your employees to offer a sincere apology June 28, 2019

An apology removes shame from the receiver of the apology and puts it on the maker of the apology.

5 Motives to apologize:

1.	Decrease the suffering of others
2.	Restore the relationship
3.	Restore pride
4.	Relieve Guilt
5.	Avoid punishment

The four ingredients of an effective apology:

1.	Acknowledgment: 
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.

2.	EXPLANATION: 
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic.  The receiver of wrongdoing often will say, “you owe me an explanation.”

3.	REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.

The Power of Apology Segment 3 June 27, 2019

MindsetGo the Power of Apology June 28 Segment 4

Moving Forward after Conflict - July 4, 2019 Part 1

Emotional Intelligence, accountability, conflict resolution, Mindset

Moving Forward after Conflict July 4, 2019 Part 2

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Moving Forward after Conflict July 4, 2019 Part 3

Moving Forward after Conflict July 4, 2019 Part 4

Welcome to the ICommunicate Podcast where we develop the mindset and provide communication strategies to foster confidence, emotional intelligence, as well as organizational, team, or personal growth. Our progress and improvement is not limited to a training session; it embodies a constant cycle of self-reflection and continued learning on individual and communal levels.

ICommunicate Radio Show #169: Speaking Your Truth: Quiet Quitters

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