Thank you, Michelle, for joining https://www.involve.ai/ Growth Stories Podcast. 

Michelle MacCarthy is the Global Head of Customer Success at Unit4. Over the past 17 years,  Michelle has worked in B2C marketing within the retail and not-for-profit space, and the B2B SaaS and tech space leading global Customer Success organizations.

In this episode, Michelle MacCarthy shares her stories on building and leading successful Global Customer Success Teams.

Three pieces of advice for aspiring entrepreneurs and leaders from Michelle:

"Be present"
"Things will work out"
"Trust your gut and don't overanalyze!"

Gaurav Bhattacharya: https://www.linkedin.com/in/bhattacharyagaurav/
Michelle MacCarthy: https://www.linkedin.com/in/mmaccarthy/

ABOUT US:
involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.

CUSTOMER INTELLIGENCE MOVEMENT

FOLLOW US ON:
LinkedIn  ►  https://www.linkedin.com/company/involveai/
Instagram  ► https://www.instagram.com/involve.ai/
Twitter ► https://twitter.com/ai_involve

Michelle MacCarthy On Leading Global Customer Success Teams  - Growth Stories

Adam Houghton is a Customer Success Strategy and Operations leader with 20 years of experience building and scaling pre-and post-sales teams focused on driving retention, net revenue growth, adoption, and operational excellence.

“So few decisions are one-way decisions, or what Klue likes to call ‘face tattoos’.” From Adam’s teaching stint in South Korea, persevering through multiple economic collapses, and his first job at an early-stage tech startup, we hear great stories about what Adam has learned along the way. Adam reminds us not to ignore the importance of Net Retention Revenue (NRR), and if there is one thing to obsess over, it’s leading indicators.

Gaurav Bhattacharya: https://www.linkedin.com/in/bhattacharyagaurav/
Adam Houghton: https://ca.linkedin.com/in/houghtonadam

ABOUT US:
involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.

CUSTOMER INTELLIGENCE MOVEMENT

FOLLOW US ON:
LinkedIn  ►  https://www.linkedin.com/company/involveai/
Instagram  ► https://www.instagram.com/involve.ai/
Twitter ► https://twitter.com/ai_involve

Adam Houghton, Vice President of Customer Success - Growth Stories Podcast

Thank you, Ziv Peled, for joining the involve.ai Growth Stories Podcast. Ziv has more than 20 years of customer facing experience, including account management, pre-sales, outbound product management, and customer success. Ziv started his career working for telecommunication vendors, serving the biggest telecom operators globally until he joined AppsFlyer as a senior Customer Success Manager back in 2013. Soon after, he advanced to lead the team, and Ziv has been working in his current position as Chief Customer Officer since 2016. He was recently named as one of the top 25 customer success influencers on LinkedIn.

In this episode, Ziv reminds us of the importance of mentorship in your Customer Success journey, hiring the right CS Ops, and having the right tools in place. 

One key takeaway from Ziv: "Always be focused on building trust with customer, then deliver value. If you are successful with the value [aspect], you'll have a long and deep relationship."

Connect with Gaurav Bhattacharya:
https://www.linkedin.com/in/bhattacha...

Connect with Ziv Peled:
https://il.linkedin.com/in/zivpeled

ABOUT US:

involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.

CUSTOMER INTELLIGENCE MOVEMENT
involve.ai website ► https://www.involve.ai
Schedule a demo

FOLLOW US ON:
LinkedIn ► https://www.linkedin.com/company/invo...
Instagram ► https://www.instagram.com/involve.ai/
Twitter ► https://twitter.com/ai_involve

Ziv Peled, Chief Customer Officer at AppsFlyer - Growth Stories Podcast

Thank you, Dustin, for joining the involve.ai Growth Stories Podcast.

Dustin’s life changed in college when he realized his way of dealing with grief and figuring out how to respond to stress, and new environments weren't working. That was a big "lightbulb moment" in his life. 

Gravitating toward helping people solve problems with solutions that weren’t obvious to them by figuring out what makes the business tick, Dustin began listening to understand what challenges businesses face and how to overcome them. Saying yes more than saying no has gotten him to the position he is in today.  

Dustin Whitehead, Vice President of Sales, joined PartsTrader in 2012 and has led his team running both sales and Customer Success. He leverages years of experience in marketing, sales, management, and tech to provide strategic direction and lead new initiatives. 

Connect with Gaurav Bhattacharya:
https://www.linkedin.com/in/bhattacha...

Connect with Dustin Whitehead:
https://www.linkedin.com/in/dustin-wh...

ABOUT US:

involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.

CUSTOMER INTELLIGENCE MOVEMENT
involve.ai website ► https://www.involve.ai

FOLLOW US ON:
LinkedIn ► https://www.linkedin.com/company/invo...
Instagram ► https://www.instagram.com/involve.ai/
Twitter ► https://twitter.com/ai_involve

Dustin Whitehead, VP of Sales and Customer Success at PartsTrader - Growth Stories Podcast

Thank you, Dave, for joining involve.ai's Growth Stories Podcast. 

Dave Williams leads the team of account management professionals, and focuses on delivering best-in-class logo retention and growth of existing revenue at EMSI. Dave has more than 10 years of experience as a SaaS business leader. Welcome to the show, Dave!

Dave grew up in a small community where everyone knows you, so your reputation matters. He started his first job out of college in sales at EMSI but struggled. He was fired - and devastated! But that didn’t stop him from deciding then and there that he could still prove himself. He fought back and found his way into customer success and the management of subscription renewals so that his sales team could remain “lean and mean”, which is what helped lead him to where he is today - the Vice President of Talent Analytics at EMSI.

Dave’s advice to aspiring customer success champions? ”It’s not always about you. Individuals who put others before themselves will succeed. Be faithful in the small, and you will be given more responsibility.” He also adds, “outwork everyone to learn and be teachable to gain the knowledge and confidence to be successful!” 

ABOUT US:
involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.

Connect with Gaurav Bhattacharya:
https://www.linkedin.com/in/bhattacha...

CUSTOMER INTELLIGENCE MOVEMENT

FOLLOW US ON:
LinkedIn  ►  https://www.linkedin.com/company/invo...
Instagram  ► https://www.instagram.com/involve.ai/
Twitter ► https://twitter.com/ai_involve

Dave Williams, VP of Talent Analytics at EMSI - Growth Stories Podcast

Growth Stories features involve.ai CEO and Co-founder Gaurav Bhattacharya, and inspires next-gen leaders with stories from top leaders.

Adam Houghton, Vice President of Customer Success - Growth Stories Podcast

Growth Stories

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